Customer Satisfaction is Our Top Priority!
Because We Take the Service We Provide Seriously, We Invite You to See What Other Customers Have to Say About Their Experience With Us
These guys are fantastic. They were extremely professional and transparent on the work they had to do on my car. Also, I had to leave for Traverse City the very next morning and they made sure my car was finished in time for my trip. Todd, the manager, was really great and I really appreciate his help. Definitely recommend these guys.- Brett A.
Wonderful experience dealing with wonderful people! Matthew was able to squeeze me into a full schedule to investigate a grinding noise coming from my car, and John was able to fix my faulty brakes in less than a couple hours. They explained the issue and showed me the bad parts. Really honest people, could not recommend these guys enough. Thank you for getting me back on the road quickly and safely!- Bradley L.
100% Satisfied! I will be taking my vehicles here for any service. Todd at the front desk. He was very friendly and knowledgeable. Took his time to explain the details of the vehicle. Cory was the Mechanic working on my vehicle. He was professional and knowledgeable as well. He also took time to explain what was going on with the vehicle. I feel they are honest and polite! Never felt rushed or overlooked.- Autumn F.
I got a pretty bad leak in my 2007 Chevy HHR fixed here a few months back. Todd made everything easy for me and was upfront about the cost and what needed to be done. Not being much of a car person myself, he made it much easier for me! A few months later and everything is running perfectly. No complaints. Thanks Todd!- Rae W.
Our car broke down and AAA recommended Auto-Lab. WOW thank goodness for Steve and Zach! They dropped everything they were doing and took care of our issue. They did process of elimination to find the problem (trying to save us money). It ended up being a fuel pump (poor guys, we had just filled up with gas)!!! They never even complained, they went ahead and put in a new pump and changed a couple belts and sent us on our way. You don’t find customer service like this anymore!! I felt like before we left there we had gained two more friends! Thanks again Steve and Zach for taking care of Mom and I!! We will definitely be back if needed.- Lisa S.
Auto Lab is excellent!!!!!!! I have been in there several times and had awesome service. The manager is very helpful and knowledgeable. He is able to answer all you ?’s. Great place to bring you vehicle.- Kristine N.
Steve and the team took care of my car real nice! I knew some stuff was wrong with the steering and brakes - they figured it all out and I got a good deal (this Dutch boy knows). Would recommend.- Brent Z.
I highly recommend Auto-Lab at 5333 Plainfield! Will worked with me to diagnose what was causing the problems I had with my car...there were a lot of problems! He kept it over night and by the following afternoon, my car was back as good as new, and it's a 10 yr old car! Will was conscientious of the costs and gave me a $100. coupon off the total amount due. Great Customer Service, friendly and professional! I will recommend these guys anytime! "Thank Will and the Crew!"- Trish R.
Awesome experience The team did great work in a fast affordable time frame. Highly recommend this shop- Will L.
Great service! They have gone the extra mile everytime I come in. And even refused to do an alignment because another issue needed to be taken care of first. I would have wasted my money if they had gone through with it that day.- Amanda V.
Excellent customer service. I had two different shops look at my car and I felt Autolab/Plainfield was open, honest and patient with my questions. They informed me one of the issues might be covered under warranty, which it was. Saved me over $1000.00. I had to bring the car to the dealership for that service however had the rest of the work done at Autolab and will continue to have my cars serviced there.- Kristen W.